Your business appears for one search in Bangkok and disappears for another. Someone has suggested changing the categories, adding more photos, or starting again with a new listing. Before making another change, a Google Business Profile audit establishes what is actually happening.
An audit distinguishes a profile problem from a change in local visibility. Send CTB Digital Marketing Co., Ltd. the listing and the searches that matter to your business, along with recent changes or messages from Google.
Talk to CTB about your profile
Scope and inclusions
What the audit covers. The profile's stated status, categories, contact details, website destination, opening hours and how it represents the business; duplicate listings and recent edit history; and a suppression diagnosis that reads filtering and visibility signals against the searches you care about, with query, location and date recorded.
What you get. A written explanation of what was found, what supports each finding, its priority, and how to check it has been resolved.
Out of scope. CTB does not offer suspension appeal submission or reinstatement as a standalone service. An audit is not a promise of reinstatement, and "suppression diagnosis" means reading the signals, not lifting a penalty. We do not remove reviews, gate reviews, or promise a ranking position.
Start with the evidence
A low position for one search does not, on its own, mean your profile is restricted. We need to separate what Google has told you from what a search result shows at a particular place and time.
We examine the profile's status and business information, then consider the searches behind your concern. Google's own account of local results covers relevance, distance and prominence, and those factors frame any investigation into why a listing does not appear. We keep a working reference of these documented behaviours in our open-source okf-local-seo repository so an audit rests on published policy rather than forum rumour. See also Google's local ranking guidance.
What the review can cover
What we review depends on the problem. It can include the profile's stated status, categories, contact details, website destination and opening hours, as well as how it represents the business. Include any duplicate listings or recent edits in the history.
For a visibility concern, bring the exact search phrase and location. A record of observations is more useful than a memory that the listing used to appear somewhere near the top.
The review explains what was found, what supports the finding, and what to do next. Some issues need a correction; others need more information before a reliable recommendation is possible.
If the profile is suspended
Start with the notice and the reason shown by Google. Its appeals guidance explains the available process and the supporting evidence. Keep that material together so the situation can be assessed. See Google's appeal guidance.
Contact CTB to discuss the situation and establish what help is appropriate. Appeal submission or case management needs an explicitly agreed scope; an audit is not a promise of reinstatement.
What you should get from the audit
Each recommendation should address an observed issue, explain its priority, and say how you can check it has been resolved. A score alone does not give you that.
For example, if contact details conflict, the audit shows the discrepancy and the correct information. If a visibility question remains unresolved, it says what else needs observing. You should be able to find these details without searching through a long generic checklist.
Where we work
CTB works with businesses in Bangkok, Samut Prakan, Phuket and Pattaya City. The audit is remote; the searches we check are the ones your customers actually run in the areas you serve. Full operating details are on the /services/ hub.
Frequently asked questions
Does the audit guarantee a higher ranking?
No. The audit helps you work out what needs attention and what to do next, and a suppression diagnosis reads the signals rather than lifting a penalty. CTB cannot promise a search position, because relevance, distance and prominence are weighed by Google, not by an agency.
Do I need a monthly contract?
Not to have an audit done. The first conversation establishes what the problem requires. An audit and an ongoing management arrangement are different scopes with different costs; it is worth seeing the audit findings before deciding whether regular management is the right next step.
What should I send?
Send the profile link, a description of the problem, and the relevant search examples with the location where you ran them. If Google has issued a notice, explain what it says. Access and any sensitive supporting documents can be handled through an agreed, secure process.
Is a suppression diagnosis the same as an appeal?
No. A suppression diagnosis inspects filtering and visibility signals and explains what the evidence suggests. Submitting a reinstatement appeal to Google is separate work with its own agreed scope, and no one can guarantee the outcome of an appeal.
Tell us what has changed
If you are unsure what to change or why visibility has shifted, tell CTB what you are seeing. We can use those details to discuss what the review should cover.